Bins

Frequently asked questions

How much does storage cost?: $150 annually for one BINZ-provided bin
BINZ does not prorate our pricing since it is so affordable to start with!
How do I schedule?: Log in to your Dashboard
Click "Bookings" and then "Create Booking"
Select your booking type, delivery information, pick up information, and select the items you would like delivered
At the bottom of the page, click "Create Booking"
Add your payment information to complete the checkout (if necessary)
BINZ requires at least 7 days advance notice for all deliveries and pick ups
How early should I schedule my delivery and pick up?: BINZ suggests: When you book your flight, book your bin!
If your booking is made within seven days of your scheduled delivery or pick up date, BINZ will assess a late booking fee of $10 per day per item
For example, if you require delivery on February 8, your booking must be made by February 1. If the booking is made on February 5 for one item, a late booking fee of $40 will apply ($10 per day for four days)
What is the latest I can order a new bin?: BINZ suggests scheduling delivery at least 48 hours before your departure date to allow time to pack. Depending on location and scheduling availability, BINZ may be able to accommodate delivery of an empty bin the day before your departure. Please email TeamBINZ@binzbinzbinz.com to confirm
What size is a bin?: BINZ-provided bins are 19in x 17in x 12in
How do I modify my delivery or pick up booking?: Log in to your Dashboard
Select "Bookings"
Find the booking that needs to be modified and click "Manage"
Click the "Edit Booking" button
Adjust the details as needed and click "Request Change"
Our team will manually review the request. Please allow 24 hours for a response
How do I cancel my delivery and/or pick up booking?: Please log in to your Dashboard
Select "Bookings"
Find the booking that needs to be modified and click "Manage"
Click the "Edit Booking" button
Click "Cancel Booking"
How do I renew my membership?: Visit "My Account"
Click "Manage Payment Information"
Add payment information
Your payment information is secure. BINZ does not see the payment information
It is processed through Stripe Credit Card Processor, a secure, encrypted method of payment used globally
Each year, your item will automatically renew on your renewal date
Please ensure your membership is up to date — BINZ will not pick up your items if your membership is not current
How do I see my account?: Visit the log in page
How do I reset my password?: Visit the log in page
Click the link for "Forgot your password? Click here to recover it."
Is there a charge for delivery and pick up?: If there is a delivery fee, it will be noted in the dropdown next to your resort when scheduling
The fee is per delivery and per pick up
If you are staying at a resort that is not listed, please select "other" and the area you are in (Cabo Central, Corridor, or San Jose). Additional information boxes will appear; please answer those in detail
Where does BINZ drop off and pick up my items?: BINZ policy is to deliver and pick up from your resort's designated location
Please ask the resort if you need help finding the resort's designated drop off / pick up location
What time will BINZ pick up my items?: If your items are not ready at the pick up location when our driver arrives, there is a $25 fee for the BINZ driver to return
Please have your items at your resort's designated location by 10 AM the morning of your scheduled pick up
Montecristo & Novaispania guests, your items must be outside your villa by 11 AM the morning of your departure. Please note: if your villa number changed during your stay, email TeamBINZ@binzbinzbinz.com to inform our team of the change
What time will BINZ deliver my items?: BINZ items are delivered by 2 PM on your scheduled day of delivery
Montecristo & Novaispania guests, your items will be delivered to the villa number you provided by 1 PM
Can I get a discount if I store multiple items?: Yes, upon registering your third paid item, you will receive a 10% discount
All items going forward will receive a 10% discount
How do I set my lock?: TWO DAYS PRIOR TO YOUR DEPARTURE DATE, SET AND TEST YOUR LOCK
How To Use Your MasterLock (watch this YouTube video)
When you lock your lock, please ensure it is on the code you have set it to
All bins must be locked with a BINZ provided lock for insurance and security purposes
If you need an additional lock, please purchase one on your dashboard
BINZ will provide a new lock for an additional charge of $12 per lock
You can order a replacement lock on your dashboard by clicking on "My Account" and then scrolling down to "Purchase Lock Replacement"
How do I leave a positive review?: To leave BINZ a positive review, please visit our TripAdvisor page and Google. Also, like and follow us on Facebook.
How do I refer a friend?: Earn a $10 credit for each friend who registers for BINZ and emails us with your name
Is there a weight limit for my bins?: Yes, all items must weigh less than 50lbs — this is for the safety and protection of BINZ drivers
There will be a service charge of $100 for each item over the 50lbs limit per visit. (To protect the safety of our drivers, BINZ does not encourage this!)
To avoid this, BINZ encourages you to redistribute your belongings between multiple bins or specialty items
Items are weighed prior to delivery and after pick up
All item weights are listed on your account at all times, so you can see the weight of each item
You will be notified if your item is close to or over the 50lb weight limit, so you can redistribute or request an extra bin
What if someone other than me will be using my stored items?: Schedule the delivery and pick up for your items as normal
Email Team BINZ to tell us the name of the guest who will be staying at the resort and to whom the items should be delivered
What if the owner of a bin has passed away?: Provide BINZ with a death certificate, a letter from the trustee/executor of the estate, and instructions on to whom the contents of the bin should be disbursed
I only want to store for a few months. Can I use BINZ?: BINZ bills annually, but if you want to store for only a few months, you absolutely can
BINZ does not prorate our pricing since it is so affordable to start with!
Should I wrap my glass bottles in my bin?: Yes, please! BINZ requires that all glass items be wrapped to avoid breakage and shifting
BINZ will not be responsible for broken glass in bins. Please wrap accordingly
What if I am staying at Montecristo or Novaispania?: Guests staying at Montecristo and Novaispania must provide a villa number prior to delivery. If you will not know your villa number prior to your arrival, BINZ suggests scheduling your delivery for the day after your arrival, or inquiring to see if there is availability for you to retrieve your items yourself from the BINZ Bodega
All deliveries will occur between 11 AM and 1 PM
Pick ups must be ready outside the villa number you provided by 11 AM on your scheduled pick up day
If your items are not ready or accessible for our driver, a return pick up fee of $25 will be applied and must be paid prior to BINZ returning to pick up your items
BINZ does not take direction from butlers or other resort staff. All communication must be between BINZ and the guest for the security of your items. This includes communication about your villa
What if I want to cancel my BINZ after my renewal processes?: Guests will receive an email reminder a few days PRIOR to their renewal date
If a guest chooses to cancel services within this period, the guest will not incur any fees
If a guest would like not to renew services, the guest needs to notify BINZ before their renewal date
If a guest notifies BINZ within 10 days of the renewal date of their intention to cancel services, they will be charged a $10 service charge per item
BINZ does not refund for cancellations beyond 10 days

Specialty Items

Frequently asked questions

How much does storage cost?: $175 annually for one BINZ-provided specialty item
BINZ does not prorate our pricing since it is so affordable to start with!
How do I schedule?: Log in to your Dashboard
Click "Bookings" and then "Create Booking"
Select your booking type, delivery information, pick up information, and select the items you would like delivered
At the bottom of the page, click "Create Booking"
Add your payment information to complete the checkout (if necessary)
BINZ requires at least 7 days advance notice for all deliveries and pick ups
How early should I schedule my delivery and pick up?: BINZ suggests: When you book your flight, book your bin!
If your booking is made within seven days of your scheduled delivery or pick up date, BINZ will assess a late booking fee of $10 per day per item
For example, if you require delivery on February 8, your booking must be made by February 1. If the booking is made on February 5 for one item, a late booking fee of $40 will apply ($10 per day for four days)
What is the latest I can order a new specialty item?: BINZ suggests registering for a new specialty item at least 48 hours prior to your departure from Cabo. This ensures our team has time to add your pick up to the schedule. If you are unsure, please email Team BINZ to inquire
How do I modify my delivery or pick up booking?: Log in to your Dashboard
Select "Bookings"
Find the booking that needs to be modified and click "Manage"
Click the "Edit Booking" button
Adjust the details as needed and click "Request Change"
Our team will manually review the request. Please allow 24 hours for a response
How do I renew my membership?: Visit "My Account"
Click "Manage Payment Information"
Add payment information
Your payment information is secure. BINZ does not see the payment information
It is processed through Stripe Credit Card Processor, a secure, encrypted method of payment used globally
Each year, your item will automatically renew on your renewal date
Please ensure your membership is up to date — BINZ will not pick up your items if your membership is not current
How do I see my account?: Visit the log in page
How do I reset my password?: Visit the log in page
Click the link for "Forgot your password? Click here to recover it."
Is there a charge for delivery and pick up?: If there is a delivery fee, it will be noted in the dropdown next to your resort when scheduling
The fee is per delivery and per pick up
If you are staying at a resort that is not listed, please select "other" and the area you are in (Cabo Central, Corridor, or San Jose). Additional information boxes will appear; please answer those in detail
Where does BINZ drop off and pick up my items?: BINZ policy is to deliver and pick up from your resort's designated location
Please ask the resort if you need help finding the resort's designated drop off / pick up location
What time will BINZ pick up my items?: If your items are not ready at the pick up location when our driver arrives, there is a $25 fee for the BINZ driver to return
Please have your items at your resort's designated location by 10 AM the morning of your scheduled pick up
Montecristo & Novaispania guests, your items must be outside your villa by 11 AM the morning of your departure. Please note: if your villa number changed during your stay, email TeamBINZ@binzbinzbinz.com to inform our team of the change
What time will BINZ deliver my items?: BINZ items are delivered by 2 PM on your scheduled day of delivery
Montecristo & Novaispania guests, your items will be delivered to the villa number you provided by 1 PM
Can I get a discount if I store multiple items?: Yes, upon registering your third paid item, you will receive a 10% discount
All items going forward will receive a 10% discount
How do I leave a positive review?: To leave BINZ a positive review, please visit our TripAdvisor page and Google. Also, like and follow us on Facebook.
How do I refer a friend?: Earn a $10 credit for each friend who registers for BINZ and emails us with your name
Is there a weight limit for my specialty items?: Yes, all items must weigh less than 50lbs — this is for the safety and protection of BINZ drivers
There will be a service charge of $100 for each item over the 50lbs limit per visit. (To protect the safety of our drivers, BINZ does not encourage this!)
To avoid this, BINZ encourages you to redistribute your belongings between multiple bins or specialty items
Items are weighed prior to delivery and after pick up
All item weights are listed on your account at all times, so you can see the weight of each item
You will be notified if your item is close to or over the 50lb weight limit, so you can redistribute or request an extra bin
What if someone other than me will be using my stored items?: Schedule the delivery and pick up for your items as normal
Email Team BINZ to tell us the name of the guest who will be staying at the resort and to whom the items should be delivered
What if the owner of a specialty item has passed away?: Provide BINZ with a death certificate, a letter from the trustee/executor of the estate, and instructions on to whom the item should be disbursed
I only want to store for a few months. Can I use BINZ?: BINZ bills annually, but if you want to store for only a few months, you absolutely can
BINZ does not prorate our pricing since it is so affordable to start with!
What if I am staying at Montecristo or Novaispania?: Guests staying at Montecristo and Novaispania must provide a villa number prior to delivery. If you will not know your villa number prior to your arrival, BINZ suggests scheduling your delivery for the day after your arrival, or inquiring to see if there is availability for you to retrieve your items yourself from the BINZ Bodega
All deliveries will occur between 11 AM and 1 PM
Pick ups must be ready outside the villa number you provided by 11 AM on your scheduled pick up day
If your items are not ready or accessible for our driver, a return pick up fee of $25 will be applied and must be paid prior to BINZ returning to pick up your items
BINZ does not take direction from butlers or other resort staff. All communication must be between BINZ and the guest for the security of your items. This includes communication about your villa
What if I want to cancel after my renewal processes?: Guests will receive an email reminder a few days PRIOR to their renewal date
If a guest chooses to cancel services within this period, the guest will not incur any fees
If a guest would like not to renew services, the guest needs to notify BINZ before their renewal date
If a guest notifies BINZ within 10 days of the renewal date of their intention to cancel services, they will be charged a $10 service charge per item
BINZ does not refund for cancellations beyond 10 days

Golf Clubs

Frequently asked questions

How much does storage cost?: $175 annually for one encased set of golf clubs
BINZ does not prorate our pricing since it is so affordable to start with!
How do I schedule?: Log in to your Dashboard
Click "Bookings" and then "Create Booking"
Select your booking type, delivery information, pick up information, and select the items you would like delivered
At the bottom of the page, click "Create Booking"
Add your payment information to complete the checkout (if necessary)
BINZ requires at least 7 days advance notice for all deliveries and pick ups
How early should I schedule my delivery and pick up?: BINZ suggests: When you book your flight, book your bin!
If your booking is made within seven days of your scheduled delivery or pick up date, BINZ will assess a late booking fee of $10 per day per item
For example, if you require delivery on February 8, your booking must be made by February 1. If the booking is made on February 5 for one item, a late booking fee of $40 will apply ($10 per day for four days)
What is the latest I can register new golf club storage?: BINZ suggests registering for new golf club storage at least 48 hours prior to your departure from Cabo. This ensures our team has time to add your pick up to the schedule. If you are unsure, please email Team BINZ to inquire
How do I modify my delivery or pick up booking?: Log in to your Dashboard
Select "Bookings"
Find the booking that needs to be modified and click "Manage"
Click the "Edit Booking" button
Adjust the details as needed and click "Request Change"
Our team will manually review the request. Please allow 24 hours for a response
How do I cancel my delivery and/or pick up booking?: Please log in to your Dashboard
Select "Bookings"
Find the booking that needs to be modified and click "Manage"
Click the "Edit Booking" button
Click "Cancel Booking"
How do I renew my membership?: Visit "My Account"
Click "Manage Payment Information"
Add payment information
Your payment information is secure. BINZ does not see the payment information
It is processed through Stripe Credit Card Processor, a secure, encrypted method of payment used globally
Each year, your item will automatically renew on your renewal date
Please ensure your membership is up to date — BINZ will not pick up your items if your membership is not current
How do I see my account?: Visit the log in page
How do I reset my password?: Visit the log in page
Click the link for "Forgot your password? Click here to recover it."
Is there a charge for delivery and pick up?: If there is a delivery fee, it will be noted in the dropdown next to your resort when scheduling
The fee is per delivery and per pick up
If you are staying at a resort that is not listed, please select "other" and the area you are in (Cabo Central, Corridor, or San Jose). Additional information boxes will appear; please answer those in detail
Where does BINZ drop off and pick up my golf clubs?: BINZ policy is to deliver and pick up from your resort's designated location
Please ask the resort if you need help finding the resort's designated drop off / pick up location
What time will BINZ pick up my golf clubs?: If your items are not ready at the pick up location when our driver arrives, there is a $25 fee for the BINZ driver to return
Please have your items at your resort's designated location by 10 AM the morning of your scheduled pick up
Montecristo & Novaispania guests, your items must be outside your villa by 11 AM the morning of your departure. Please note: if your villa number changed during your stay, email TeamBINZ@binzbinzbinz.com to inform our team of the change
What time will BINZ deliver my golf clubs?: BINZ items are delivered by 2 PM on your scheduled day of delivery
Montecristo & Novaispania guests, your items will be delivered to the villa number you provided by 1 PM
Can I get a discount if I store multiple sets of golf clubs?: Yes, upon registering your third paid item, you will receive a 10% discount
All items going forward will receive a 10% discount
Does BINZ require my golf bag to be locked?: We recommend and strongly encourage you to lock your golf bag. You can purchase a lock from BINZ for $12 or you can provide your own lock
How do I leave a positive review?: To leave BINZ a positive review, please visit our TripAdvisor page and Google. Also, like and follow us on Facebook.
How do I refer a friend?: Earn a $10 credit for each friend who registers for BINZ and emails us with your name
Is there a weight limit for my golf clubs?: Yes, all items must weigh less than 50lbs — this is for the safety and protection of BINZ drivers
There will be a service charge of $100 for each item over the 50lbs limit per visit. (To protect the safety of our drivers, BINZ does not encourage this!)
To avoid this, BINZ encourages you to redistribute your belongings between multiple bins or specialty items
Items are weighed prior to delivery and after pick up
All item weights are listed on your account at all times, so you can see the weight of each item
You will be notified if your item is close to or over the 50lb weight limit, so you can redistribute or request an extra bin
What if someone other than me will be using my golf clubs?: Schedule the delivery and pick up for your items as normal
Email Team BINZ to tell us the name of the guest who will be staying at the resort and to whom the items should be delivered
What if the owner of the golf clubs has passed away?: Provide BINZ with a death certificate, a letter from the trustee/executor of the estate, and instructions on to whom the set of golf clubs should be disbursed
I only want to store for a few months. Can I use BINZ?: BINZ bills annually, but if you want to store for only a few months, you absolutely can
BINZ does not prorate our pricing since it is so affordable to start with!
What if I am staying at Montecristo or Novaispania?: Guests staying at Montecristo and Novaispania must provide a villa number prior to delivery. If you will not know your villa number prior to your arrival, BINZ suggests scheduling your delivery for the day after your arrival, or inquiring to see if there is availability for you to retrieve your items yourself from the BINZ Bodega
All deliveries will occur between 11 AM and 1 PM
Pick ups must be ready outside the villa number you provided by 11 AM on your scheduled pick up day
If your items are not ready or accessible for our driver, a return pick up fee of $25 will be applied and must be paid prior to BINZ returning to pick up your items
BINZ does not take direction from butlers or other resort staff. All communication must be between BINZ and the guest for the security of your items. This includes communication about your villa
What if I want to cancel after my renewal processes?: Guests will receive an email reminder a few days PRIOR to their renewal date
If a guest chooses to cancel services within this period, the guest will not incur any fees
If a guest would like not to renew services, the guest needs to notify BINZ before their renewal date
If a guest notifies BINZ within 10 days of the renewal date of their intention to cancel services, they will be charged a $10 service charge per item
BINZ does not refund for cancellations beyond 10 days

Storage Units

Frequently asked questions

When can I move in?: Once you have paid in full, you can coordinate your move-in date by emailing Team BINZ. Moves can only occur with prior scheduling
Do you have an elevator?: Yes! The bodega is equipped with an industrial elevator
Do you have carts to assist with move-in and out?: BINZ provides different sized carts, dollies, and flatbeds to help with your move-in and out. Please ask our team for help if you need access to one of these
What are the hours I can access my storage unit?: Please email Team BINZ to schedule a time to visit your storage unit
Access to your storage unit is by appointment only
When are my fees due?: Monthly storage fees are due on the monthly date of renewal
Annual storage fees are due on the yearly renewal date
Renewal fees will automatically be charged to your payment method
Is there anything I cannot store in my storage unit?: Perishable items, drugs, weapons, living or deceased organisms, garbage, pressurized cans or bottles, chemicals, propane tanks, or the sort
How should I lock my storage unit?: All storage units must be locked
You provide the lock of your choice. BINZ does not provide them
Please remember your key or combination. BINZ charges $25 to cut off any locks

Vehicle Storage

Frequently asked questions

How do I schedule a drop off or pick up of my car from your bodega?: Please email Team BINZ to schedule a time to access your vehicle
Access to your vehicle is by appointment only
Where do I bring my car to store it?: You will bring your car to the BINZ bodega at your scheduled time
The bodega is located here
Should I leave gas in my car? What if I have an electric vehicle?: We recommend that all cars have a full tank of gas to minimize condensation, which can cause rust
At a minimum, all cars must have at least half a tank of gas when delivered to the BINZ bodega
We recommend that all batteries be charged to 100%
At a minimum, all electric vehicles must have at least 50% charge on the battery
Is there a discount if I store my car for multiple months?: BINZ has monthly and annual storage options
If you are planning to store your car for a few months, look to see if an annual storage plan makes more sense for you — this will ensure you have a storage spot, and you save 20% on annual storage
Do I have in-and-out privileges?: BINZ car storage is a storage facility and not a parking garage
As such, all ins and outs must be scheduled
When are my fees due?: Monthly storage fees are due on the monthly date of renewal
Annual storage fees are due on the yearly renewal date
Renewal fees will automatically be charged to your payment method
What is included in my indoor car storage?: Indoor, temperature-controlled, and secure storage
Cars will be started once a month. If they do not start, a jump will be provided to get them started
Cars will be moved 5-6 inches once a month to hopefully avoid flattening of the tires
Can I store my scooter/Vespa with BINZ?: Of course! We would be happy to store it for you
BINZ can address reduced storage fees for these vehicles
What do I need to do for my car's license plates and registration while it's in storage?: Cabo's government has become strict about cars in storage having current license plates
The government may impound a vehicle in storage if the license plates/registrations are not current
Please make sure your information stays current throughout the duration of your storage term to avoid this situation
Can I cover my vehicle?: You can, but if you would like BINZ to start it periodically, we ask that you not cover your vehicle
The BINZ bodega is enclosed and dust-free, so a cover is not necessary
What is included in my off-road vehicle storage?: Indoor, temperature-controlled, and secure storage
Off-road vehicles will be started once a month. If they do not start, a jump will be provided to get them started
Off-road vehicles will be moved 5-6 inches once a month to hopefully avoid flattening of the tires
What types of off-road vehicles can I store?: We store a range of off-road vehicles, including RZRs, ATVs, and other all-terrain vehicles
Contact us to discuss specific requirements for your vehicle